Guarantees & refunds

What we guarantee

Every order is covered by the legal guarantee of conformity for digital content (French Consumer Code, articles L224-25-12 and following). Your product must match what its page says: the plan length, what you receive, which account it works on, and any known limit shown on the page.

• Plans and subscriptions are covered for their length: a 1-month plan for its month, a 12-month plan for its 12 months.
• Keys and codes must work as described when delivered. You can report a defect that was there at delivery for up to 2 years. In the first 12 months, you do not have to prove it was there at delivery.
• Known limits shown on a product page, and accepted with their own checkbox at checkout, are part of what you bought. The page states the remedy for each one.
• Card required: the vendor asks for a credit or debit card when you activate the code. The product page says so above the Buy button, and you confirm you have a card with its own checkbox at checkout. A code that cannot be activated only because you have no card works as described, so it is not a defect and is not refunded.

What happens if something is wrong

Free of charge, we fix or replace it. If we cannot, you choose a price reduction or a refund of the unused part of what you paid (everything if it never worked). Refunds go back to your original payment method within 14 days.

In that case, for a plan, the refund is at least the unused part of the price you paid us for that plan, per unused month, counting the month in progress as unused. For example, you paid $12.99 for 18 months and access stops during month 7: 6 months were used, 12 are unused, and we refund 12/18 of $12.99, which is $8.66. Priority support is refunded in the same proportion as the product it came with. For a key or code without a plan length, you choose a price reduction in proportion to the defect or a full refund (unless the defect is minor).

Not covered: problems caused after delivery by how the product was used, for example sharing a login we provided, changing its password, breaking the provider's terms, or redeeming it in a different region than the one stated.

You are also protected against hidden defects (French Civil Code, articles 1641 to 1649).

How to report a problem

Open your order (the link is in your order email, or use Find order) and press Report a problem. You can also write to us in the support chat on any page. Give your order number and what went wrong.

Right of withdrawal

Digital products are delivered as soon as you pay. At checkout you ask for immediate delivery and confirm that you lose the 14-day right of withdrawal once delivery starts (French Consumer Code, article L221-28 13°). We confirm this in your order email. This does not affect the guarantee above.

PayPal Buyer Protection

If you pay from a PayPal account, your purchase may also be eligible for PayPal Buyer Protection, under PayPal's own terms and eligibility rules. It does not apply to crypto, wallet balance or Dhmad payments. Our guarantee applies whichever way you pay.

Priority support (optional)

Priority support is a paid add-on (+$1.99 per order): faster replies and help setting up your product. It is in addition to, and does not change, your legal guarantees.

Legal text

The legal guarantee of conformity for digital content is set out in the annex to article D.211-3 du Code de la consommation.