WARRANTY & CUSTOMER PROTECTION
Buyer Protection & Refund Policy
AuraStack Customer Protection Program (CPP) • Transparent Replacement SLA
Statutory Legal GuaranteeIncluded Free
- Full Functional Guarantee: EU/French statutory warranty of digital conformity applies to all purchases.
- Free Replacement: Defective or revoked licenses are replaced at zero cost.
- Standard queue email support (24–48h response SLA).
AuraStack Shield™ Premium Support+$1.99 Addon
- 1-Hour Priority Queue: Skip the line for immediate VIP ticket resolution.
- Remote Setup Assistance: Hands-on support configuring your development environments or SaaS suites.
- Proactive Data Migration: Assistance recovering or migrating your cloud data if an account issue arises.
1. Digital Goods Non-Refundability Policy
Due to the immediate consumable nature of digital software licenses, once an activation code or API token has been successfully revealed and redeemed on the vendor's platform, the order is considered final and non-refundable unless it fails to function as advertised.
2. Conditions for Statutory Replacement or Refund
Under the legal guarantee of conformity, customers are 100% entitled to a free key replacement or full PayPal refund under the following verified conditions:
- The activation code was already redeemed or reported invalid prior to delivery.
- The delivered digital format does not match the product description on our storefront.
- The license experiences an unprovoked revocation during its stated validity period, necessitating a free replacement.
3. How to Submit a Claim
To report an issue with a purchase, visit /lookup, enter your delivery email address, locate the order reference, and select "Report Issue & Request Replacement".